Contact Us

The quickest way: Live Chat

Hit the pink chat icon in the bottom right of your screen to chat to one of our team.

We'll respond: Monday to Friday 8am to 8pm.

Sometimes we'll stay open out of hours, so just drop us a message to see if we're online. If we're not available you'll be prompted to enter your email address and you'll receive a response when we're back online.

The other way: Email

If it's out of hours, drop us a message on We’ll reply the same day during business hours, or by the next working day at the latest. 

If it’s urgent, you can call us on 0203 608 2017. Please bear in mind we are a small team, and are usually able to help you quicker by Live Chat.

Stay in touch!

You can follow us on Facebook, Twitter, and Instagram. If you'd like us on another of your favourite social media platforms, let us know and we'll keep it in mind.
We can also be seen in and around the southeast of England on our bikes most weekends. If you spot us, do say hi! (If you can catch us that is...)  
Our postal address is: the Bike Club, Uncommon, 1 Long Lane, London, SE1 4PG. However, this is not our returns address: please don’t send bikes here! Drop us an email if you’d like to return your bike.