We want to make this as simple as possible, so before we get to the legal bit, this is a quick summary (the lawyers tell us that we should point out that this summary does not prejudice the actual agreement, we're just trying to make things easier).
This is a hire/exchange scheme, so you choose a new bike or a refurbished bike (reBike), then pay monthly on a long term hire agreement. We actively encourage you to exchange the bike as your child grows. All our bikes are well maintained and looked after to the highest standard. We want your child to love cycling our bikes, so we work hard to make sure they are in excellent condition for you. You can cancel at anytime, there is a small fee for the collection of the bike.
In summary, this is how our service works:
1. You need a bike for your child, so you have come to us,
2. You choose a bike based on your child’s size
3. We provide you with the bike and you pay monthly
a. This is a hire/exchange scheme, so instead of paying upfront you pay monthly and hire the bike on a long-term basis
b. When your child grows out of a bike, come back to us to arrange an exchange. We then send you the next size up. You then pack your old bike in the box and we arrange collection
4. When you come to exchange we charge a small delivery fee, this is to keep monthly payments low. We can also send you more chain oil etc if you’ve run out (and we’re probably cheaper than the shops)
5. Not all the bikes you will receive will be new. This is an exchange scheme so you will receive a used bike. We do however maintain all the bikes so that they are as good as new
a. It’s a bit like hiring a car, you know it’s been used, but they still have that new car feel
6. When you exchange your bike for a bigger one your monthly fee is likely to increase, this is because it’s a bigger bike and has a higher RRP
a. Don’t worry though, you’ll know what the new monthly fee will be before you process your exchange
b. We want to keep you as a customer – so we’ll always work hard to keep you happy
7. Now time for the legal bit, if you ever have any questions just email us on firstname.lastname@example.org
When joining The Bike Club the customer is agreeing to enter into a binding contract between themselves and The Bike Club. This agreement stipulates the terms of the hire/ exchange service provided by The Bike Club.
· This agreement sets out the terms of the contract between The Bike Club (“TBC”) and the customer
· The Bike Club will provide:
o A children’s bike (“bike”) which fits the child
o The bike will be:
§ As specified on the website
§ Maintained and serviced up to a usable level
o An exchange as required, TBC may charge a delivery fee for this
· The customer will:
o Pay monthly the stipulated amount at checkout on a monthly basis by direct debit
o Pay upfront to join the Bike Club, which will include initial delivery
o Store the bike in a dry, secure place
o Look after the bike to a reasonable standard
o Upon exchange, return the complete bike
o When receiving the next bike will pay a small fee for delivery
· The customer may cancel the agreement immediately by returning the bike, returns should be sent on a signed for basis using the box the bike is originally provided in. the Bike Club Ltd will arrange for the collection of the bike for a set fee. This fee is currently £25 (11 July 2019) but may be set to increase with increasing courier costs.
· The customer will be liable for any damage caused to the bike which falls outside of reasonable use (“extraordinary damage”) as deemed by TBC
o Ordinary wear and tear is acceptable (ie. Stretched cables, worn out tyres, worn grips)
o Examples of extraordinary damage would be: rust (this can be prevented by storing in a dry place), buckled wheels, bent or cracked frames, critically damaged drivetrain, returned with missing componentry
o Where extra damage has been deemed to have taken place TBC will contact the customer and agree on a reasonable sum to repair this
· A complete bike is defined with the delivery of the bike, in summary this will include wheels (including tyres), frame, fork, handlebars, headset, grips, drivetrain, pedals, saddle and seat post
The customer has the option to own the bike after making payments for the full term of the bike. The term of the bike is stipulated on the product page at the time of purchase. To trigger ownership the customer contacts the Bike Club to confirm the payments. Once confirmed the Bike Club will cancel any further payments.